Create and set up Stripe

Vivlab collaborates with Stripe to process your clients' payments, manage your online activities, and ensure the availability of your funds as quickly as possible. Below you'll find the keys to using your Stripe dashboard to provide an optimal shopping experience that reflects your brand for your customers.

If your website is also an online store, this documentation will provide you with the keys to enrich your customers' experience on your site.

You must log in to your Stripe dashboard to set up the following instructions.

Add Business Information

Go to Settings > Business Settings > Your Business > Account Information.

You will have two address fields:

• The registered address of the business in the Account Settings section. This is not public and generally corresponds to the business headquarters.
• The support address in the Public Information about the business section. This appears on invoices, receipts, and payment statements. It is an address where your clients should be able to contact you.

In the Contact Email section, add the business email address so that your clients can send you their requests or feedback.

Although providing a phone number is mandatory, you can hide it from invoices by disabling the Show Phone Number on Receipts and Invoices option.

Integrate Branding

Go to Settings > Business Settings > Your Business > Brand Customization. On this page, you can add your branding elements and use the previews to adjust them.

As a user of the Vivlab platform, you are primarily concerned with hosted invoices. These are the pages that your clients access when they click on the invoice link in their order confirmation emails.

Manage Accounting Information

Update Tax Information

Go to Settings > Business Settings > Your Business > Tax Information.

If you have entered temporary tax information or if it has changed, you can update it at any time in this tab. Stripe will then perform a verification using its database of French businesses.

If your business was recently created or if Stripe cannot verify the provided information, the platform will ask you to provide additional documentation, such as a Kbis or an identification document.

Set Up Transfers

Go to Settings > Business Settings > Your Business > Transfer Settings.

You can modify:

• Your bank account information to receive Stripe transfers.
• The frequency of transfers, which is set to automatic by default.

Stripe transfers the amounts collected every rolling 7 days, in accordance with French legislation. Thus, if you collect an amount on day J, you will receive it in your bank account on J + 7.

Retrieve Accounting Documents

Go to Settings > Business Settings > Reports and Documents > Documents.

You can retrieve your monthly Stripe fee statements in this tab. They are generated around the 5th of the following month and indicate the total amount of all fees charged by Stripe during the month.

You can find your payment, transfer, and fee statistics in the Balances and Reports tabs of your Stripe dashboard.