Set up e-commerce email sending • Vivlab

The Vivlab platform sends automated emails to your customers when they order from your store and when you enter the tracking link of a shipment in your order table.

To set up the emails automatically sent to your customers upon ordering or shipping, go to the Email Sending menu.

💡 Create a separate email inbox for the automated shipments from your store to avoid cluttering your professional email inbox. This will also reduce the risk of being classified as spam due to a high volume of email sending.

Activate automated emails via a host

To strengthen your brand image and maintain customer trust, it is recommended to use an email address linked to your site's domain name, such as shop@monentreprise.com for example. You can create this address with your domain name host.

To configure the email server on your Vivlab site, fill in the following parameters:

Email address: the email address
User: the email address
Password: the password of the email address
Outgoing server: the address of your host's outgoing server
Outgoing port: 465 or 587, most often

For your information, find below the server parameters of the most well-known hosts. If you cannot find the information of your host in this table, search for the outgoing IMAP server parameters in your host's documentation.

HostOutgoing ServerOutgoing Porto2switchmail.o2dev.fr465GoDaddysmtpout.secureserver.net465OVHssl0.ovh.net465IONOSsmtp.ionos.fr465

Click on Send a test email to verify your parameters. If they are valid, you will receive a Vivlab email at this email address.

Configure the server via Gmail

It is also possible to use a Gmail address for automated email sending. You will need to activate certain Google features for this.

⚠️ Gmail's SMTP server limits free email sending to 100 per day. This constraint can cause practical issues for e-commerce.

Enable two-step verification

Enabling two-step verification is required to proceed with this step-by-step guide. If it is not already active on your Gmail account, follow the steps below.

Access your Google account linked to the email address.
In the left navigation panel, click on Security.
In the Sign in to Google panel, click on Two-step verification.
Click on Get Started.
Follow the on-screen instructions.

Generate an app password

Go to your Google account linked to the email address.

In the left navigation panel, select Security.
In the Sign in to Google panel, select App passwords.
At the bottom of the page, click on Select an app, then select Other (Custom name), and name it Vivlab.
Click on Generate.
Copy the app password that appears (the 16-character code displayed in the yellow bar).
Confirm.

Configure the email server

Go to the Automated Emails tab in the E-commerce section of your Vivlab dashboard.

In the settings, fill in the following information:

Email address: the email address
User: the email address
Password: the app password copied in the previous step
Outgoing server: smtp.gmail.com
Outgoing port: 465

Click on Send a test email to check your settings and receive a Vivlab email in your Gmail address.

The automatically sent emails

The order/registration confirmation email

Order confirmation emails are automatically sent as soon as a customer’s order is validated and paid. This email contains:

Your logo
The order number
Your personalized message (optional)
The delivery/pickup information
The cart details
The link to the invoice
Your contact information

Using the custom note

To ensure the accuracy and clarity of the information, order confirmation emails are automatically generated by the Vivlab platform. You cannot modify its structure or content. However, you can add additional information if necessary, such as a link to a social media page or an informative message.

⚠️ This message will appear in all order confirmation emails sent to customers, without distinction.

The shipping confirmation email

As soon as you enter the tracking link for the shipment in your order table, the customer automatically receives an email informing them, containing the tracking link. For more information, please consult the documentation on Orders.