Isometric illustration: order tracking board with colored statuses, prepared parcels and a delivery van

All your orders, closely tracked.

Pending, shipped, picked up, refunded or canceled: every order is here. Prepare shipments, enter tracking details, issue refunds, edit an invoice or export for accounting.

Order statuses at a glance

Tracking & labels

CSV exports & PDF invoices

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Process multiple orders at once

Vivlab orders table: two orders selected and Actions menu open to export as .csv or download invoices as .pdf

Select one or more orders in the list, then open the Actions menu to process them together. Two options are available.

Icon: export orders as CSV file

Export to a .csv file

Download a spreadsheet of the selected orders, handy for accounting or importing into another tool.

Icon: invoices in PDF format

Download invoices as .pdf files

Collect the corresponding invoices in a downloadable archive, all at once.

Les Jardiniers, Gustave Caillebotte

Payment and addresses at a glance

Order #1042 details: card payment, amount already refunded, billing address and pickup point editable

This section summarizes the amount received, payment method, billing and shipping addresses (or pickup point), and, where applicable, the amount already refunded.

Icon: view an invoice

View the invoice

Open the PDF invoice sent to the customer, just as they received it.

Icon: correct a delivery address

Correct an address

You can edit each address here if the customer reports an error after payment.

Manage shipping and pickup

Icon: standard shipping

Standard shipping

Confirm the shipment and paste in the tracking URL: the customer will automatically receive an email.

Icon: Mondial Relay pickup point and deposit

Mondial Relay

Generate the label, check the addresses, enter the package weight, then download it.

Track progress and take the right action based on the current status. When the order ships, the customer is automatically notified by email with their tracking link.

Icon: parcel marked as shipped

Mark as shipped

Already shipped outside Vivlab? Update the status manually.

Icon: in-store pickup

In-store pickup

Confirm pickup once the customer has collected their order.

Tracking an order awaiting shipment: Paid, To ship, Shipped, Delivered steps, parcel tracking URL and Mark as shipped button
Icon: parcel tracking on a card

View tracking

Once the order has shipped, reopen the link sent to the customer at any time.

Icon: subscription included

Subscription included

If the order includes a subscription, open it directly from its row.

Order details and your notes

The details list the products ordered: this is the invoice reference. Beside them is a space for internal notes that the customer will never see.

Details of a 3-item order with quantities, unit prices, discount, Mondial Relay delivery and total collected of €89.50
Internal notes on an order, visible only to the seller, with Edit button

The link between your sales and your bank

List of transfers to the Crédit Mutuel account with date, status (paid out or in transit) and amount

Each payout groups together one or more sales that have been paid. Match an amount received to a period and see at a glance why it differs from the gross total.

VAT summary by rate (20% and 5.5%) and list of invoices linked to the transfer with fees, excl. VAT and incl. VAT
Icon: bank reconciliation

Bank reconciliation

Date, status, bank, and the last 4 digits of the account: find each payout in your bank account.

Icon: validated accounting voucher

Accounting statement

Clicking Generate PDF downloads a complete report (1 to 2 min) to include with your accounts.

Icon: detailed fees and VAT

Detailed fees & VAT

Stripe fees deducted and VAT broken down by rate: ideal for your tax returns.

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Frequently asked questions (FAQ) →