Legal notice and privacy policy VIVLAB

Publisher

VIVLAB
https://vivlab.com
61 rue de Lyon
75012 Paris

Management

JACQUEMIN Caroline
KHOU Jean-Michel

Design and development

Vivlab, SAS with share capital of 115,000 €
61 rue de Lyon
75012 Paris
SIRET: 82989193600033
contact@vivlab.com

Hosting provider

The website https://vivlab.com is hosted on AWS servers located in Paris (France), which meet the most rigorous European compliance requirements.

The registered office address of AWS is AWS LLC, P.O. Box 81226, Seattle, WA 98108-1226

Legal notice

In accordance with the provisions of the French Intellectual Property Code, any person wishing to reproduce the editorial content of this website for public communication must obtain prior authorization from one of the contacts mentioned above. In the absence of a response, silence shall not be deemed acceptance. Warning: VIVLAB undertakes to verify the content of hypertext links pointing to external pages of this website at the time of their creation. However, the content of the linked sites may change after this verification. We therefore invite visitors to exercise the greatest caution. Likewise, please notify us of any broken or incorrect hypertext link.

Privacy policy

We are committed to protecting your privacy. Contact us if you have any questions or concerns about the use of your personal data, and we will be happy to help.

By using this website and/or our services, you agree to the processing of your personal data as described in this privacy policy.

Definitions

Personal data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations performed on personal data or on sets of personal data.
Data subject – a natural person whose personal data is being processed.
Child – a natural person under the age of 16.
We / us (capitalized or not) –

Data protection principles

We undertake to respect the following data protection principles:

Processing is lawful, fair and transparent. Our processing activities have legitimate grounds. We always consider your rights before processing personal data. We will provide you with information about the processing upon request.
Processing is limited to its purpose. Our processing activities correspond to the purpose for which the personal data was collected.
Processing is carried out with a minimum of data. We collect and process only the minimum amount of personal data required for any purpose.
Processing is limited in time. We will not keep your personal data longer than necessary.
We will do our best to ensure the accuracy of the data.
We will do our best to ensure the integrity and confidentiality of the data.

Rights of the data subject

The data subject has the following rights:

Right to information – meaning that you must know whether your personal data is being processed; what data is collected, where it comes from, why and by whom it is processed.
Right of access – meaning that you have the right to access the data collected about you. This includes your right to request and obtain a copy of your collected personal data.
Right to rectification – meaning that you have the right to request the correction or deletion of your personal data that is inaccurate or incomplete.
Right to erasure – meaning that in certain circumstances, you may request that your personal data be erased from our records.
Right to restrict processing – meaning that, subject to certain conditions, you have the right to restrict the processing of your personal data.
Right to object to processing – meaning that in some cases you have the right to object to the processing of your personal data, for example in the case of direct marketing.
Right to object to automated processing – meaning that you have the right to object to automated processing, including profiling, and not to be subject to a decision based solely on automated processing. You may exercise this right whenever a profiling result produces legal effects concerning you or significantly affects you.
Right to data portability – you have the right to obtain your personal data in a machine-readable format or, where feasible, as a direct transfer from one processor to another.
Right to lodge a complaint – if we refuse your request under the rights of access, we will provide you with the reasons. If you are not satisfied with how your request was handled, please contact us.
Right to assistance from the supervisory authority – meaning that you have the right to assistance from a supervisory authority and the right to other legal remedies such as claiming damages.
Right to withdraw consent – you have the right to withdraw any consent given for the processing of your personal data.

Data we collect

Information you have provided to us: This may be your email address, name, billing address, home address, etc., mainly the information necessary to provide you with a product/service or to improve your customer experience. We record the information you provide so that you can comment or carry out other activities on the website. This information includes, for example, your name and email address.
Information collected automatically about you: This includes information stored automatically by cookies and other session tools. For example, your cart information, your IP address, your purchase history (if applicable), etc. This information is used to improve your customer experience. When you use our services or view the content of our website, your activities may be logged.
Publicly available information: We may collect information about you that is publicly available.

How we use your personal data

We use your personal data to:

Provide you with a service. This includes, for example, registering your account; providing you with other products and services you have requested; providing you with promotional items on request and communicating with you about these products and services; communicating and interacting with you; and informing you of changes to the services.
improve your customer experience
fulfil a legal or contractual obligation
contact you again if needed. We use your personal data on legitimate grounds and/or with your consent. Due to the conclusion of a contract or the performance of contractual obligations, we process your personal data for the following purposes:
to identify you
provide you with a service or send/offer you a product
communicate for sales or invoicing purposes. Based on legitimate interest, we process your personal data for the following purposes:
to send you personalized offers* (from us and/or our carefully selected partners);
administer and analyze our customer base (purchasing behavior and history) in order to improve the quality, variety and availability of the products/services offered/provided;
conduct customer satisfaction surveys;
contact you. Unless you have informed us otherwise, we intend to offer you products/services similar or identical to your purchase history/browsing behavior, as this is our legitimate interest. With your consent, we process your personal data for the following purposes:
send you newsletters and campaign offers (from us and/or our carefully selected partners);
for other purposes for which we have requested your consent. We process your personal data in order to fulfil obligations arising from law and/or use your personal data for options provided by law. We reserve the right to anonymize the personal data collected and to use this data. We will only use data outside the scope of this policy if it is anonymized. We keep your billing information and other information collected about you for as long as necessary for accounting or other legal obligations, but no longer than 12 months. We may process your personal data for other purposes not mentioned here, but compatible with the original purpose for which the data was collected. To do so, we will ensure that:
the link between the purposes, context and nature of the personal data is suitable for further processing;
the further processing would not harm your interests, and
there would be appropriate safeguards for the processing. We will inform you of any further processing and its purposes.

Who else can access your personal data

We do not share your personal data with strangers. In some cases, personal data about you is provided to our trusted partners in order to enable them to provide the service or improve your customer experience. We share your data with:

Our processing partners: none at this time
Our business partners: none at this time
Connected third parties: none at this time. We only work with processing partners capable of ensuring an adequate level of protection for your personal data. We disclose your personal data to third parties or officials when we are legally required to do so. We may disclose your personal data to third parties if you have consented or if there are other legal grounds.

How we secure your data

We do our best to protect your personal data. We use secure protocols for communication and data transfer (such as HTTPS). We use anonymization and pseudonymization where appropriate. We monitor our systems to detect possible vulnerabilities and attacks. Even though we do our best, we cannot guarantee the security of information. However, we undertake to inform the competent authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything reasonably possible to prevent security breaches and assist the authorities in the event of a breach. If you have an account with us, please keep your username and password secret.

Children

We do not intend to collect, or knowingly collect, information from children. We do not target children with our services.

Cookies and other technologies we use

We use cookies and/or similar technologies to analyze customer behavior, administer the website, track user movements and collect information about users. This is done in order to personalize and improve your experience with us. A cookie is a small text file stored on your computer. Cookies store information used to help sites function. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may prevent you from using certain features. We use cookies for the following purposes:

Necessary cookies: these cookies are necessary for you to use certain important features of our website, such as logging in. These cookies do not collect any personal information.
Functionality cookies – these cookies provide features that make using our service more convenient and allow for more personalized features. For example, they can remember your name and email address in comment forms, so you do not need to re-enter this information the next time you comment.
Analytical cookies: these cookies are used to track the use and performance of our website and services
Advertising cookies: these cookies are used to display advertisements relevant to you and your interests.

In addition, they are used to limit the number of times you see an advertisement. They are generally placed on the website by advertising networks with the permission of the site operator. These cookies remember that you have visited a website and this information is shared with other organizations such as advertisers. Often, targeting or advertising cookies will be linked to site features provided by the other organization.

You can delete cookies stored on your computer through your browser settings. You can also control certain third-party cookies by using a privacy enhancement platform, such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org. We use Google Analytics to measure traffic on our website. Google has its own privacy policy, which you can view here. If you wish to disable tracking by Google Analytics, see the Google Analytics opt-out page.

Contact information

Changes to this privacy policy

We reserve the right to make changes to this privacy policy. The last modification was made on June 4, 2024.