Store & site · Customer accounts
Give your visitors their own account.
Turn on accounts for your Vivlab site: visitors sign up, find their orders and loyalty points, and you can reserve certain pages for logged-in members.
Two ways to use accounts
One account, two uses.
Whether you sell products or publish content, the account is your visitors' way in. You decide what it opens for them.
To sell
Your customers create an account when they buy, or before. They keep a clear thread of their relationship with your store.
- ✓They find all their orders and each status.
- ✓They follow and manage their active subscriptions.
- ✓They save their addresses and payment methods to check out faster.
- ✓They earn loyalty points on every purchase.
To gate content
No store? Accounts also protect access. Reserve pages or articles for logged-in members only.
- ✓Reserve a whole page for members (pro area, resources).
- ✓Protect a blog post or a premium guide.
- ✓Visitors who aren't logged in see an invitation to sign in.
- ✓Ideal for a club, a community or subscriber content.
The member area
Their whole history, in one place
Once logged in, your customer has a personal area connected to your store. They no longer have to email you for the smallest question: it's all there, kept up to date.
- 📦Orders
Every order they have placed, with its status and amount. One click reopens the detail of each one.
- 🔁Subscriptions
Their active or finished subscriptions, which they follow straight from their account.
- 📍Shipping addresses
One or more saved addresses that they add, edit or remove themselves.
- 💳Payment methods
Their cards saved securely with our payment provider, for faster purchases.
Members-only content
Open the door to whoever you want
On every page or article, choose who can see it. Visitors who aren't logged in are invited to create an account or sign in before they enter.
Built-in loyalty
Every euro spent earns points
Start a rewards program in a few clicks. Your members earn points on every purchase, then trade them for discounts at checkout.
- 🪙Points per euro
Set the single rate applied to every purchase. The preview converts it live: €1 spent earns X points.
- 🎁Welcome and birthday bonus
Give points at sign-up, then every year on the customer's birthday.
- 🎟️Conversion into discounts
Set the tiers: how many points the customer spends, and the discount they get back.
Only one program runs at a time, automatically for all your members.
From the dashboard
Your members, at a glance
The Members page gathers every account created on your site. Search by name, email or tag, filter by status, and open any record to see contact details, orders and subscriptions.
Most members sign up on their own. The "Add a member" button is for the cases where you enter a customer by hand, for example after a sale closed offline.
Sign-in & security
A simple sign-in, protected
Your members sign in with Google or by email. You keep control of each account: verify an address on the customer's behalf, or end all their active sessions in one click.
- 🔑Google sign-in
Your customers sign in with one click using their Google account, with no new password to remember.
- 🛡️Bot protection
reCAPTCHA v3 filters out bots at sign-up and sign-in, in the background, without getting in your customers' way.
They are protected with Argon2id hashing, today's reference algorithm for password security.
Sign in with GoogleFrequently asked
Accounts, made clear
Do I need a store to turn on accounts?
No. Without a store, accounts let you reserve pages or articles for logged-in members, for a club, a community or subscriber content.
How does an account become "Verified"?
An account turns Verified when the customer confirms their email address, or when you confirm it yourself from their record.
Can I segment my members?
Yes: assign tags (loyal, professional, reseller) and add an internal note visible only to your team.
Is loyalty set member by member?
No. A single program runs at a time and rewards all your members automatically, with no individual setting.
Are payments secure?
Yes. Cards are saved with our payment provider, and passwords are protected with Argon2id hashing, never stored in plain text.
What happens if I delete an account?
Deletion is permanent: the member loses access to their account and all their loyalty points. You are asked to confirm before it goes through.
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